About

Is RideNow Cash Offer credible, and does it offer secure transactions?
Yes, RideNow is a trusted leader in the powersports industry. We provide a secure platform for buying, selling, and trading motorcycles, ATVs, UTVs, and more. Our processes ensure customer safety and satisfaction.
Where are RideNow's offices located?
RideNow operates across multiple locations nationwide. Visit our Find a Store page to locate the nearest dealership.

Buying a Vehicle

Are trikes or other types of vehicles available on RideNow.com?
Yes, RideNow offers a wide range of vehicle types, including trikes. Browse our inventory online to explore the available options.
If I buy a vehicle from another state, which state’s sales tax will I pay?
You will typically pay sales tax based on the state where you register the vehicle. Please consult your local DMV for details.

Selling a Vehicle

Can I sell my motorcycle if I still owe money on it?
Yes. If your motorcycle’s Cash Offer amount is greater than the amount owed, you will be paid the difference, which is your equity. We send equity payments within days using bank wire or check to you upon completion of the vehicle’s sales transaction paperwork. If you owe more than the Cash Offer amount, you will need to pay the negative equity amount so that when our Cash Offer and your negative equity payment are combined, we can fully pay off the vehicle loan.
Can I sell my motorcycle to RideNow without buying another one?
Absolutely. RideNow offers cash purchases for your motorcycle without requiring you to buy a replacement vehicle.
Do I need to provide photos of my motorcycle?
We do not require photos to receive a quote. Once you accept an offer we do have a final review process that requires photos
What techniques do you recommend for obtaining the best photos of my vehicle?
  • Take photos in good lighting conditions.
  • Include multiple angles: front, rear, sides, and close-ups of key features.
  • Avoid cluttered backgrounds.
Is it a problem if my vehicle’s current odometer reading is higher than the mileage on my title?
No, but please let us know about the discrepancy when submitting your information.
Where can I find the VIN on my vehicle?
The VIN is usually located on the frame near the steering head, on the engine, or under the seat. Check your owner's manual for specific details.

Cash Offers

What are the steps of the Cash Offer process?
  1. Submit your vehicle information online.
  2. Receive a competitive cash offer.
  3. Accept the offer and complete the necessary paperwork.
  4. Get paid and schedule vehicle pickup.
What documents are required to complete a Cash Offer?
  • Government-issued ID.
  • Title of ownership.
  • Additional paperwork as needed based on state requirements.
Why won’t the RideNow Cash Offer system accept my vehicle’s VIN?
Ensure the VIN is entered correctly without spaces or errors. If problems persist, contact our support team for assistance.
How will I receive payment for my vehicle when RideNow buys it?
Payment is typically issued via direct deposit or check after the paperwork is completed.
Can I use my Cash Offer to trade in my vehicle for one I find on RideNow.com?
Yes, your Cash Offer can be applied toward the purchase of another vehicle.
How was my offer generated?
Offers are based on market trends, vehicle condition, and other data analyzed by our expert team.
How long does it take to get a Cash Offer?
Most offers are provided within minutes of submitting your vehicle details.
What should I do if I did not receive my Cash Offer?
Check your spam folder or contact our customer support team for assistance.
Does my Cash Offer expire? If so, how many days is it valid for?
Offers are typically valid for 3 days. Contact us to confirm the expiration period.
How long does completing the Cash Offer process take?
Once all paperwork is completed, you can often receive payment within 24-48 hours.
Is my Cash Offer negotiable?
Our offers are based on comprehensive market analysis and are generally firm.
Can I get a Cash Offer on my vehicle if it isn't running or doesn't work?
In cases where the vehicle is complete and undamaged, and simply isn’t presently in running condition, we may be able to provide a Cash Offer, depending on the details you provide. As an example, this is often the case with classic vehicles that have had show-quality restorations, but are no longer driven/ridden due to being on display in collections. Please send an email to us at: cashoffer@ridenow.com to describe the situation with your vehicle, and we will try our best to accommodate the situation. We are unable to provide Cash Offers for vehicles that have sustained significant damage, or have been branded as salvage, rebuilt, flood, etc.

If you need assistance in receiving your Cash Offer, you can email us at cashoffer@ridenow.com
When will you pick up my vehicle?
After payment is issued, we’ll arrange for free vehicle pickup at your convenience.
Why do you need my VIN?
VIN allows us to see the history of the vehicle in terms of accidents, its condition, runnability, and overall life of the vehicle. When selling your vehicle, it is safe to share your VIN with prospective buyers because your VIN is not a sensitive piece of personal information. Your VIN is a 17-character identifier that is assigned to your vehicle when it is manufactured, and it is used to track your vehicle's history. Therefore, sharing your VIN with a prospective buyer will not expose any personal information about you.

Accounts

How do I change my password?
Log into your account, navigate to account settings, and select “Change Password.”
If I forgot my password, how do I reset it?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Is there any charge to create an account?
No, creating an account with RideNow is free.

Contacting Customer Support

What are the ways to contact RideNow Customer Support?
You can contact us via: